Customer Service

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Customer Service

Our goal is for each of our customers to have an easy, enjoyable online shopping experience. If you need assistance with any aspect of our website or our company, we invite you to explore the information provided in the left-hand links.

You're likely to find the answers you need, but if you have additional questions, suggestions, or comments about the site, a product, or your order, please submit our email form.

You may also contact us using the methods below:

PHONE ORDERS	MAIL/FAX ORDERS
24 hours a day, 7 days a week Inside the US & Canada: 1.866.668.5962 Outside the US & Canada: (Country Code)+1+513.603.1492	Grandin Road Customer Satisfaction Center 5566 West Chester Road West Chester, OH 45069 Inside the US & Canada: 1.800.491.5179 Outside the US & Canada: (Country Code)+1+513.603.1492
CUSTOMER SERVICE	PRODUCT SPECIALISTS
7AM-2AM EDT Inside the US & Canada: 1.800.491.5179 Outside the US & Canada: (Country Code)+1+513.603.1492 Contact us at service@grandinroad.com or submit our email form	Product information and assembly, replacement part orders Mon.- Fri. 8AM-8PM EDT; Sat. 9:30AM-6PM 1.800.491.4958 Contact us at service@grandinroad.com or submit our email form
MERCHANDISING	CORPORATE SALES
New product submissions 1-513-603-1000 Contact us at service@grandinroad.com or submit our email form	Incentive programs and volume discounts 1-800-692-8073 Contact us at service@grandinroad.com or submit our email form
MARKETING	EMPLOYMENT OPPORTUNITIES
Business Partnership Inquiries 1-513-603-1000 Contact us at service@grandinroad.com or submit our email form	1-513-603-1000 Contact us at service@grandinroad.com or submit our email form
PUBLIC RELATIONS	TECHNICAL ISSUES
Media Requests 1-513-645-4444 or PublicRelations@grandinroad.com	Contact us at service@grandinroad.com or submit our email form