- Customer Service
- About Us
- Grandin Road Credit Card
- Contacting Grandin Road
- Store Locations
- Email & Catalog Requests
- Gift Services
- Privacy & Security
- Shipping & Processing
- Ship to Store Program
- Returns & Exchanges
- Order Tracking
- Price Guarantee
- How to Order
- INTERNATIONAL CUSTOMER SERVICE
Last updated January 4th, 2017.
Information we collect about you
In general. We may collect information that can identify you (“personal information”) such as your name, phone number, mailing address, and e-mail address, as well as other information that does not identify you. When you provide personal information through our Services, the information may be sent to servers located in the United States and other countries around the world.
- Information you provide. We may collect and store any personal information you enter on our online Services or provide to us by phone or in some other manner. This includes identifying information, such as your name, address, e-mail address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information), in addition to transactional data that we may retain. We also may request information about your interests and activities, your gender and age, your opinion about products and services we offer, and other demographic information.
- Information from other sources. We may also periodically obtain both personal and non-personal information about you from other HSNi businesses, business partners, contractors and other third parties and add it to our account information or other information we have collected. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.
- Information about others. We may also collect and store personal information about other people that you provide to us. If you use our Services to send others (friends, relatives, colleagues, etc.) a product as a gift, information that may interest them or messages (such as invitations) through our Services, we may store your personal information, and the personal information of each such recipient.
- Information collected automatically. We automatically collect information from your browser when you visit our website. This information may include your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.
- Cookies. When you use our online Services, we may assign your computer or device one or more cookies to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our online Services, such as the web pages you visit, the links you click, and the searches you conduct on our online Services. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our online Services.
- Other technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our online Services. We also may include web beacons and other similar technologies in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer users of our online Services to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities. To opt out of our cookies used for this enhanced online display advertising, click here.
- Information collected by third parties. We may allow third parties, including our authorized service providers, HSNi companies, advertising companies, and ad networks, to display advertisements on our online Services. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Our online Services do not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).
How we use the information we collect
In general. We may use information that we collect about you to:
- deliver the products and services that you have requested;
- manage your account and provide you with customer support;
- perform research and analysis about your use of, or interest in, our products, services, or content, or products, services, or content offered by others;
- communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our sister HSNi companies, or other third parties;
- develop and display content and advertising tailored to your interests on our Services and on other sites;
- verify your eligibility and deliver prizes in connection with contests and sweepstakes;
- enforce our Conditions of Use and other terms and conditions;
- manage our business; and
- perform functions as otherwise described to you at the time of collection.
Financial information. We may use financial information or payment method to process payment for any purchases made on our online Services, or by phone, fax or mail, to enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
Job applicants. If you submit personal information to us when applying for a position with our company, the information will be used solely in connection with considering and acting upon your application. We may retain your personal information for a period of time, but only for the purpose of considering your application for current or future available positions. This information may be shared with our sister HSNi companies for the purpose of evaluating your qualifications for the particular position or other available positions, as well as with third-party service providers retained by us to collect, maintain and analyze candidate submissions for job postings.
Please review "Your choices about collection and use of your information" below.
With whom we share your information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our online Services or while using our other Services.
Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
- Authorized service providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our online Services’ functionality, and supporting contests, sweepstakes, surveys and other features offered through our online Services, catalogs, by phone or mail. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
- Business partners. When you make purchases or engage in promotions offered through our website, catalogs or through our other Services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your e-mail address and other information to that merchant.
- Direct mail partners. From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you. If you prefer not to receive mailings from these providers, you can notify us at any time by contacting us by telephone, 1-888-263-9850; via e-mail at email@example.com; or by writing us at Grandin Road, Attn: Customer Service, 5566 West Chester Road, West Chester, OH 45069. Grandin Road is a member of the Direct Marketing Association (DMA) and follows DMA privacy guidelines. The DMA's Mail Preference Service reduces the availability of your name and address to many other direct marketing customers. To learn more, click on https://www.dmachoice.org.
- Other HSNi businesses. We are part of the HSNi family of businesses (go to www.hsni.com for a listing of these businesses). We may share information we collect, including personal information, with the HSNi companies. Sharing information with our HSNi companies enables us to provide you with information about a variety of products and services that might interest you. All HSNi companies comply with the HSNi Consumer Privacy statement. Our HSNi companies also will comply with applicable privacy and security laws and, at a minimum, in any commercial e-mail they send to you, will give you the opportunity to choose not to receive such e-mail messages in the future.
- Other situations. We also may disclose your information:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our online Services’ terms and conditions or other agreements or policies.
- In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. This aggregated data does not contain any personal information. We may also share it with third parties and our HSNi sister companies to develop and deliver targeted advertising on our online Services, on websites of third parties, or by other means. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our online Services and the most popular features or services accessed. This information does not contain any personal information and may be used to develop our online Services content and services that we hope you and other users will find of interest and to target content and advertising.
How you can access your information
If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us by phone or mail. More information about how to contact us is provided below.
Your choices about collection and use of your information
- You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our online Services because such information may be required in order for you to register as a member; purchase products or services through our online Services or by phone or fax; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our online Services.
- At any time you can choose to no longer receive commercial or promotional e-mails or newsletters from us. When your register or provide your e-mail address through our online Services, you will be given a choice as to whether you want to receive e-mail messages about special offers. You may modify your choice at any time. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party.
- Opt-out. If you do not wish to receive mailings from other companies or to have personal information shared with other companies, including other HSNi businesses, please contact us by phone, e-mail or mail.
- Under our Do-Not-Call policy you may instruct us not to call you for marketing purposes by contacting Grandin Road customer service. We will implement your instructions within 30 days. We have policies and procedures in place and train our employees to honor your request. Please note that we may still need to call you for servicing or other non-marketing purposes.
- We may share your name and mailing address with carefully selected businesses for purposes of sending you relevant catalog, magazine or fundraising offers in the mail. Grandin Road is a member of the Direct Marketing Association (DMA) and follows DMA privacy guidelines. The DMA's Mail Preference Service reduces the availability of your name and address to many other direct marketing companies. To learn more, click on https://www.dmachoice.org.
Our Company Contact Points:
Toll Free: 1-888-263-9850
Mail: Grandin Road
Attn: Customer Service
5566 West Chester Road
West Chester, OH 45069
How we protect your personal information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
We want you to feel confident using our online Services to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure e-mail. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
We may provide areas on our online Services where you can post reviews of products. Such postings are governed by our Conditions of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you will not be able to edit or delete such information.
Our Services are a general audience services, and we do not knowingly collect personal information from children under the age of 13.
Visiting our websites from outside the United States
No rights of third parties
We may also collect non-personal information from your mobile device if you have downloaded any Grandin Road mobile application(s). This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used may include, but are not limited to: your geographic location, how you use the Grandin Road application(s), and information about the type of device you use. This information is sent to Grandin Road as aggregate information, and is not traceable back to any individual, and cannot be used to identify an individual. To opt out of sharing this information, such as location, please review the terms and conditions before you download the application, or you may review the settings on your mobile device, or you may choose at any time to uninstall the Grandin Road application(s) from your mobile device.
How to contact us
5566 West Chester Road
West Chester, OH 45069
© 2011 - 2014 HSN, Inc. All rights reserved.