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Full Privacy Policy

Grandin Road respects theprivacy of our customers and has developed this Privacy Policy to demonstrateour commitment to protecting your privacy. This Privacy Policy is intended todescribe for you, as an individual who is a user of Grandin Road web siteor who otherwise provides us with information through various means such as phone,fax, mail, or at a retail store, the information we collect, how that information may be used,with whom it may be shared, and your choices about such uses and disclosures.

We encourage you to read thisPrivacy Policy carefully when using our website or services or transactingbusiness with us. By using our website or otherwise doing business with us,you are accepting the practices described in this Privacy Policy. Grandin Road is a part of the HSN, Inc. ("HSNi") family of businesses. HSNi is a retailing powerhouse that spans the full retail spectrum including television (HSN), ecommerce ( and catalogue websites), catalogues (Cornerstone Brands), and brick & mortar retail (Grandin Road, Grandin Road, Ballard Designs). For a complete list of all of HSNi's businesses, please visit

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy forinformation on how to contact us.

Information We Collect About You

In General. We may collect personal information that can identify you such as your name, phonenumber, mailing address, email address and other information that does notidentify you. When you provide personal information through our website, theinformation may be sent to servers located in the United States and othercountries around the world.

  • Information You Provide. We may collect and store any personal information you enter on our website or provide to us by phone or in some other manner. This includes identifying information, such as your name, address, email address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information), in addition to transactional data that we may retain. We also may request information about your interests and activities, your gender and age, your opinion about products and services we offer, and other demographic information.
  • Information From Other Sources. We may also periodically obtain both personal and non-personal information about you from other HSNi businesses, business partners, contractors and other third parties and add it to our account information or other information we have collected. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.
  • Information About Others. We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, relatives, colleagues, etc.) a product as a gift, information that may interest them or messages (such as invitations) through our system, we may store your personal information, and the personal information of each such recipient.

Use of Cookies and Other Technologies to Collect Information. We usevarious technologies to collect information from your computer and about youractivities on our site.

  • Information Collected Automatically. We automatically collect information from your browser when you visit our website. This information may include your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.
  • Cookies. When you visit our website, we may assign yourcomputer one or more cookies to facilitate access to our siteand to personalize your online experience. Through the use of a cookie, wealso may automatically collect information about your online activity on oursite, such as the web pages you visit, the links you click, and the searchesyou conduct on our site. Most browsers automatically accept cookies, but youcan usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able tosign in or use some of the interactive features offered on our website.
  • Other Technologies. We may use standard Internettechnology, such as web beacons and other similartechnologies, to track your use of our site. We also may include cookies in promotional email messages or newsletters to determine whether messages havebeen opened and acted upon. The information we obtain in this manner enables usto customize the services we offer our website visitors to deliver targetedadvertisements and to measure the overall effectiveness of our online advertising,content, programming or other activities.
  • Information Collected By Third-parties. We may allowthird parties, including our authorized service providers, HSNi companies,advertising companies, and ad networks, to display advertisements on our site.These companies may use tracking technologies, such as cookies, to collect information about users who view or interact withtheir advertisements. Our website does not provide any personal information tothese third parties. This information allows them to deliver targetedadvertisements and gauge their effectiveness. Some of these third-partyadvertising companies may be advertising networks that are members of theNetwork Advertising Initiative, which offers a single location to opt out of adtargeting from member companies (

How We Use the Information We Collect

In General. We may use information that we collect about you to:

  • deliver the products and services that you have requested;
  • manage your account and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
  • communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our sister HSNi companies or other third parties;
  • develop and display content and advertising tailored to your interests on our site and other sites;
  • verify your eligibility and deliver prizes in connection with contests and sweepstakes;
  • enforce our terms and conditions;
  • manage our business and
  • perform functions as otherwise described to you at the time of collection.

Financial Information. We may use financial information or paymentmethod to process payment for any purchases made on our website, or by phone,fax or mail, to enroll you in the discount, rebate, and other programs in whichyou elect to participate, to pre-qualify you for credit card and other offersthat you might find of interest, to protect against or identify possiblefraudulent transactions, and otherwise as needed to manage our business.

Job Applicants. If you submit personal information to us whenapplying for a position with our company, the information will be used solelyin connection with considering and acting upon your application. We may retainyour personal information for a period of time, but only for the purpose ofconsidering your application for current or future available positions. Thisinformation may be shared with our sister HSNi companies for the purpose ofevaluating your qualifications for the particular position or other availablepositions, as well as with third-party service providers retained by us tocollect, maintain and analyze candidate submissions for job postings.

Please review "Your choices about collection and use of your information" below.

With Whom We Share Your Information

We want you to understand when and with whom we may sharepersonal or other information we have collected about you or your activities onour web site or while using our services.

Personal Information. We do not share your personalinformation with others except as indicated below or when we inform you andgive you an opportunity to opt out of having your personal information shared.We may share personal information with:

  • Authorized Service Providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website, catalogs, by phone or mail. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
  • Business Partners. When you make purchases or engage in promotions offered through our website, catalogs or through our other services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant.
  • Direct Mail Partners. From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you. If you prefer not to receive mailings from these providers, you can notify us at any time by contacting us by telephone, 1-888-263-9850; via email; or by writing us at Grandin Road, Attn: Customer Service, 5566 West Chester Road,West Chester, OH 45069. Grandin Road is a member of the Direct Marketing Association (DMA) and follows DMA privacy guidelines. The DMA's Mail Preference Service reduces the availability of your name and address to many other direct marketing customers. To learn more, click on
  • Other HSNi Businesses. We are part of the HSNi family of businesses (go to for a listing of these businesses). We may share information we collect, including personal information, with the HSNi companies. Sharing information with our HSNi companies enables us to provide you with information about a variety of products and services that might interest you. All HSNi companies comply with the HSNi Consumer Privacy statement. Our HSNi companies also will comply with applicable privacy and security laws and, at a minimum, in any commercial email they send to you, will give you the opportunity to choose not to receive such email messages in the future.
  • Other Situations. We also may disclose your information:
    • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
    • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
    • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling, and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit thewebsites of those third parties. Those entities or their servers may belocated either inside or outside the United States.

Aggregated and Non-personal Information. We may share aggregated and non-personal information wecollect under any of the above circumstances. This aggregated data does notcontain any personal information. We may also share it with third parties andour HSNi sister companies to develop and deliver targeted advertising on ourwebsites, on websites of third parties, or by other means. We may combinenon-personal information we collect with additional non-personal informationcollected from other sources. We also may share aggregated information withthird parties, including advisors, advertisers and investors, for the purposeof conducting general business analysis. For example, we may tell ouradvertisers the number of visitors to our website and the most popular featuresor services accessed. This information does not contain any personalinformation and may be used to develop website content and services that wehope you and other users will find of interest and to target content andadvertising.

Third-party Websites

There are a number of places on our website where you may click on a link toaccess other websites that do not operate under this Privacy Policy. Forexample, if you click on an advertisement or a link on our website, you may betaken to a website that we do not control. These third-party websites mayindependently solicit and collect information, including personal information,from you and, in some instances, provide us with information about youractivities on those websites. We recommend that you consult the privacy statementsof all third-party websites you visit by clicking on the "privacy" linktypically located at the bottom of the web page you are visiting.

How You Can Access Your Information

If you have an online account with us, you have theability to review and update your personal information online by logging intoyour account. You can also review and update your personal information by contacting us by phone or mail. Moreinformation about how to contact us is provided below.

If you have an online account with us, you also may choose to close youraccount at any time by contacting Grandin Road customer service. However,you can open a new account at any time. If you close your account, we maystill retain certain information associated with your account for analyticalpurposes and record keeping integrity, as well as to prevent fraud, collect anyfees owed, enforce our terms and conditions, take actions we deem necessary toprotect the integrity of our web site or our users, or take other actionsotherwise permitted by law. In addition, if certaininformation has already been provided to third parties as described in thisPrivacy Policy, retention of that information will be subject to those thirdparties' policies.

Your Choices About Collection and Use of Your Information

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member; purchase products or services through our website or by phone or fax; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.

At any time you can choose to no longer receive commercial or promotional emails or newsletters from us. When your register or provide your email address on our website, you will be given a choice as to whether you want to receive email messages about special offers. You may modify your choice at any time. You also will be given the opportunity, in any commercial email that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship email communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party.

Opt-out. If you do not wish to receive mailings from other companies or to have personal information shared with other companies, including other HSNi businesses, please contact us by phone, email or mail.

Under our Do-Not-Call policy you may instruct us not to call you for marketing purposes by contacting Grandin Road customer service. We will implement your instructions within 30 days. We have policies and procedures in place and train our employees to honor your request. Please note that we may still need to call you for servicing or other non-marketing purposes.

We may share your name and mailing address with carefully selected businesses for purposes of sending you relevant catalog, magazine or fundraising offers in the mail. Grandin Road is a member of the Direct Marketing Association (DMA) and follows DMA privacy guidelines. The DMA's Mail Preference Service reduces the availability of your name and address to many other direct marketing companies. To learn more, click on

Our Company Contact Points:
Toll Free: 1-888-263-9850
Mail: Grandin Road
Attn: Customer Service
5566 West Chester Road
West Chester, OH 45069

How We Protect Your Personal Information

We take appropriate security measures (including physical,electronic and procedural measures) to help safeguard your personal informationfrom unauthorized access and disclosure. For example, only authorizedemployees are permitted to access personal information, and they may do so onlyfor permitted business functions. In addition, we use encryption in thetransmission of your sensitive personal information between your system andours, and we use firewalls to help prevent unauthorized persons from gainingaccess to your personal information.

We want you to feel confident using our website to transactbusiness. However, no system can be completely secure. Therefore, although wetake steps to secure your information, we do not promise, and you should notexpect, that your personal information, searches, or other communications willalways remain secure. Users should also take care with how they handle and disclosetheir personal information and should avoid sending personal informationthrough insecure email. Please refer to the Federal Trade Commission'swebsite at information about how to protect yourself against identity theft.

Product Reviews

We may provide areas on our website where you can postreviews of products. Such postings are governed by our Terms of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you will not be able to edit or delete such information.

Children's Privacy

Our website is a general audience site, and we do not knowingly collectpersonal information from children under the age of 13.

Visiting Our Websites From Outside the United States

This Privacy Policy is intended to cover collection of information on ourwebsite from residents of the United States. If you are visiting our websitefrom outside the United States, please be aware that your information may betransferred to, stored, and processed in the United States where our serversare located and our central database is operated. The data protection andother laws of the United States and other countries might not be ascomprehensive as those in your country. Please be assured that we seek to takereasonable steps to ensure that your privacy is protected. By using ourservices, you understand that your information may be transferred to ourfacilities and those third parties with whom we share it as described in thisPrivacy Policy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties orrequire disclosure of any personal information relating to users of thewebsite.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we postchanges to this Privacy Policy, we will revise the "last updated" date at thetop of this Privacy Policy. If we make any material changes in theway we collect, use, and/or share your personal information, we will notify youby sending an email to the email address you most recently provided us inyour account, profile or registration (unless we do not have such an emailaddress), and/or by prominently posting notice of the changes on our website.We recommend that you check our website from time to time to inform yourself ofany changes in this Privacy Policy or any of our other policies.

How to Contact Us

If you have any questions about this Privacy Policy or ourinformation-handling practices, or if you would like to request informationabout our disclosure of personal information to third parties for their directmarketing purposes, please contact us by email or postal mail as follows:

Privacy Contact
Andy Franzoni
Grandin Road
5566 West Chester Road
West Chester, OH 45069

© 2011 HSN, Inc. All rights reserved.