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We have a high regard for value as well as quality. If we offer a special price on the item you purchased within 30 days of your sale, simply bring it to our attention and we'll refund the difference. If the exact item is advertised elsewhere for less, provide us the advertisement within 30 days and we'll refund the difference. (Our Price Guarantee applies to Internet offers only when the same price appears in the company's printed advertisements.)
Holiday Order Return Information
Christmas merchandise purchased after September 1st must be returned before December 23rd, or within 30 days of purchase (whichever occurs later).
Holiday Light Policy: Our 2013 Holiday Trees and Greenery carry a 3 season warranty on factory installed lights. Lighting issues can frequently be resolved with simple trouble shooting tactics. Please refer to the troubleshooting guide included with the merchandise or online. Grandin Road will provide replacement strands or bulbs on defective factory installed lights at no charge (Does not cover burned out bulbs or product that is damaged due to misuse, neglect or intentionally altered).
Halloween Order Return Information
Halloween merchandise will not be accepted after 10/30 - or 30 days from date of purchase (whichever occurs later).
Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective. All returned items must be in their original packaging and in the condition in which they were received. Please wrap your item carefully; package and ship it so that damage does not occur. Follow the return process instructions on the pack slip or visit our website for more information regarding returns.
Please provide the other print catalog's advertisement and order form, and mail to:
5566 West Chester Road
West Chester, OH 45069
Call 1.866.668.5962 or submit our email form.