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Shipping & Processing
This information is for domestic orders only, for international shipping and processing please refer to the International FAQs.
Grandin Road orders for in-stock merchandise are generally delivered within 3-7 business days. Shipping charge estimates are available on our Shopping Cart page after you select your desired items for purchase. You can also consult our Shipping and Processing charges for more details.
Standard Delivery orders are shipped via standard ground service, and generally will arrive in 3-7 business days. For even faster delivery, we offer Next Business Day and Two Business Day Express Service (can be applied to orders placed before 3:00 PM EST Monday through Thursday and before 10:00 AM Friday). For Standard and Express Delivery rates, consult our Shipping and Processing charges. Please note, Truck and In-Home items do not include the Standard Delivery charges. The minimum charges for these items are $149 (for Truck) and $198 (for In-Home). To receive an accurate quote, add the item to your cart and enter your Zip code.
Oversize Handling Fees
Some of our larger products require additional shipping charges that are based on the size and weight of the item. These fees are applied in addition to standard Shipping and Processing charges for each oversized item. Oversize Handling Fees will be reflected during the checkout process and applied to your final order total.
Through-the-door Truck Delivery
Delivery is typically 2-3 weeks from the date an item is shipped, but may vary depending on the location of your residence. Deliveries are scheduled between 8 a.m. and 5 p.m within a 4-hour window for delivery. Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. Unpacking, placement in a room, packaging removal and assembly are not included. The minimum fee for Through-the-Door Truck Delivery is $149. Shipments to Alaska and Hawaii are available by special request. Shipping rates must be coordinated through the transportation department, and the item may require longer transit time.
Select large and heavy items are delivered by our In-Home Delivery service, as indicated in the item description. Upon delivery, our friendly delivery professionals will bring the item into your home, place it where you want it, inspect it, and remove packaging materials as needed. In-Home deliveries are typically made 2 weeks from the date of shipment between 8:00 AM and 5:00 PM, Monday through Friday. There is a 4-hour window for delivery. The minimum fee for In-home Delivery is $198 per shipment. To minimize cost, a custom delivery quote, based on the total shipping weight and destination of your order, will be provided during Checkout. In-Home delivery does not include assembly.
Standard Shipping and Processing Charges
Shipping charges are calculated before any promotional discount is added based on the current price of each item (including the reduced prices of clearance items or select items with a limited-time reduced price). Once you enter your promotional discount for clearance and specially priced items, you will often incur shipping charges calculated based on the listed clearance or limited-time reduced price of each item.
Standard Delivery orders are shipped via standard ground service, and generally will arrive in 3-7 business days. For even faster delivery, we offer Next Business Day and Two Business Day Express Service. For Standard and Express Delivery rates, consult the tables below.
Orders under $25.00
$25.00 to $44.99
$45.00 to $64.99
$65.00 to $94.99
$95.00 to $144.99
$145.00 to $194.99
$195.00 to $239.99
$240.00 to $2,999.99
10% of total
5% of total
Grandin Road Express Delivery
Two business day delivery
Next business day delivery
For expedited items over 10 lbs., additional charges may accrue and will be reflected in Checkout. Our terms are FOB shipping point. Your credit card will not be charged until shipment.
Shipments to HI, AK, and PR require Express Delivery. Express Delivery applies only to orders placed before 3:00 PM EST Monday-Friday.
** Descriptive and typographical errors on the website are subject to correction.
Note: If your purchase requires Oversized Delivery, or if you select one of our Express Delivery options, those charges are applied in addition to the Standard Shipping and Processing charges.
Grandin Road is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Grandin Road will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.
Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT), or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.
Note that we are unable to ship gas-powered products, such as gas grills, outside the U.S. and Puerto Rico.
Also, please be aware that although Grandin Road supports manufacturer's warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.
If you have any questions, you may contact us via email, via fax at 1-800-436-2105, or via phone at 1.888.263.9850, Monday-Friday, 8:00-6:00 EST.