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We have two of these that are wonderful that we ordered in probably 2016. The hands to the drummers are not working on both of our nutcrackers for some rest this year.  Has anyone else had this issue or can suggest help please?

Asked by: angelamshowalter
Thank you for your interest in our 5' Musical Nutcracker. Please contact our customer service at 1.866.668.5962 or service@grandinroad.com. We sincerely apologize for any inconvenience this may cause.
Answered by: SB Grandinroad Service
Date published: 2020-11-21

Is this Nutcracker going to be in stock this year?

Asked by: Anonymous
Thank you for your interest in our 5' Musical Nutcracker. This item currently shows as available for purchase.
Answered by: SB Grandinroad Service
Date published: 2020-11-18

What happens if the lights burn out? Can they be replaced?

Asked by: Hollyyyyyyyyy
Thank you for your interest in our 5' Musical Nutcracker. The lights on this item are not replaceable.
Answered by: SB Grandinroad Service
Date published: 2020-11-18

Can you turn the music off?

Asked by: Kathy A
Thank you for your interest in our 5' Musical Nutcracker .There is a volume control knob on this item so you can turn the item down.
Answered by: SB Grandinroad Service
Date published: 2022-07-14

Can you order a replacement plug for the nutcracker? I purchased this item last season.

Asked by: Sharherman27
Thank you for your interest in the 5' Musical Nutcracker. Please contact one of our Grandin Road product specialists at 1-800-491-4958.
Answered by: MB GrandinRoad
Date published: 2019-12-09

How does the music start...by a switch or motion detector? What is the nutcracker made of?

Asked by: GrammyFlorida
Thank you for your interest in the 5' Musical Nutcracker. This item is powered on by turning the on/off knob to the right. The nutcracker will have motion and play music for 6 continuous hours after being turned on. After 6 hours, the nutcracker will automatically power off.
Answered by: RL Grandinroad Service
Date published: 2022-07-14

I purchased one of these last year and the music stopped working. Is there any way to fix it?

Asked by: DanicaV
Thank you for your interest in the 5' Musical Nutcracker. Please contact one of our Grandin Road product specialists at 800-491-4958 for troubleshooting assistance.
Answered by: MB GrandinRoad
Date published: 2019-12-05

Are the songs playing constantly or is there an on/off button? Thanks.

Asked by: ticcr
Thank you for your interest in the 5' Musical Nutcracker. This item will play music for 6 continuous hours after being turned on. You may adjust the volume by using the on/off knob.
Answered by: RL Grandinroad Service
Date published: 2019-11-15

how do you turn this on?

Asked by: dianafant
Thank you for your interest in the 5-ft. Musical Nutcracker. We apologize but this item is no longer available.
Answered by: RWGrandinRoadService
Date published: 2018-11-29

Will it be ok if it is only partially covered outside?

Asked by: sally4
Thank you for your interest in the 5-ft. Musical Nutcracker. This item is designed for indoors or covered outdoor use. If you choose to use it outdoors it should be fine if some snow gets on it, but it should not be placed where it will be directly snowed on.
Answered by: RWGrandinRoadService
Date published: 2022-11-04

Does the musical nutcracker come on automatically when someone approaches?

Asked by: NFP1
Thank you for your interest in the 5-ft. Musical Nutcracker. This item does not have a motion sensor. It does have a timer mode allowing it to play for 6 hours and then turn off. The volume can also be turned all the way down to allow for the lights and movement with no sound.
Answered by: RWGrandinRoadService
Date published: 2018-10-30

Is this available in multicultural

Asked by: HoneyBrown
Thank you for your interest in the 5-ft. Musical Nutcracker. We apologize but this is only available as shown.
Answered by: RWGrandinRoadService
Date published: 2021-11-03

Does it play the full song or short version

Asked by: Kcirtap
Thank you for your interest in the 5-ft Musical Nutcracker. This nutcracker continually plays eight classic Christmas carols.
Answered by: RWGrandinRoadService
Date published: 2018-08-31

What material is this made of? I'm definitely keeping watch until it's in stock again. Is it wood? Glass? Resin..? If it tips over, will it crack and break? I just want to make sure it doesn't break too easily. It looks too beautiful to be purely wood.

Asked by: beckylee
Thank you for your interest in the 5-ft. Musical Nutcracker. This item is made of Magnesium Oxide (similar to a ceramic or a plaster) and stone resin. We apologize, but this item is no longer available for the season. We recommend checking our website and catalogs in October for our new and returning Christmas items.
Answered by: JLGrandinroadService
Date published: 2020-05-26

when will this item be back in stock the 5ft nutcracker

Asked by: rubble
Thank you for your interest in the 5-ft. Musical Nutcracker. We apologize, but this item is no longer available this season.
Answered by: JLGrandinroadService
Date published: 2017-12-13

How long would it take to receive nutcracker after ordering?

Asked by: Shebug
Thank you for your interest in the 5-ft. Musical Nutcracker. We apologize, but this item is no longer available.
Answered by: JLGrandinroadService
Date published: 2017-11-30

what materials is it made of

Asked by: rob b
Thank you for your interest in the 5-ft. Musical Nutcracker. This item is made of resin.
Answered by: JLGrandinroadService
Date published: 2017-11-10

Is he operated by a photocell, or once turned on, does it play continuously?

Asked by: Diva51
Thank you for your interest in the 5-ft. Musical Nutcracker. This item does not have a motion sensor. It does have a timer mode allowing it to play for 6 hours and then turn off. The volume can also be turned all the way down to allow for the lights and movement with no sound.
Answered by: JLGrandinroadService
Date published: 2021-11-14

Can you have the lights illuminate without the Christmas carols playing?

Asked by: Scooter1
Thank you for your interest in the 5-ft. Musical Nutcracker. The lights are made to be synchronized with the music but there is a volume button where you can turn the music all the way down.
Answered by: RWGrandinRoadService
Date published: 2017-10-23

Will this withstand getting snow on it?

I live in MN and would love to put on my outside step.
Asked by: Anonymous
Thank you for your interest in the 5-ft. Musical Nutcracker. This item is designed for indoors or covered outdoor use. If you choose to use it outdoors it should be fine if some snow gets on it, but it should not be placed where it will be directly snowed on.
Answered by: JLGrandinroadService
Date published: 2019-12-03

Do you have a waiting list for the Nutcracker? Or next year maybe give us late bloomers a head start on availability? Thank you!

Asked by: Patti
I ordered mine in August. I just kept going on every day just to see if they had him yet. Good luck
Answered by: Kickbox
Date published: 2017-09-21

Can this be placed outside on a porch? Can the movement be turned off with the lights still on?

Asked by: Paz
On a covered porch, should not be in sun. Yes you can turn music off which stops hands from moving
Answered by: Kickbox
Date published: 2017-08-16

Can the music be turned off with the lights remaining on?

I noticed the description states continually plays christmas carols. I don't think my neighbors will appreciate music all day and night and am hoping there is the option to turn off the music and turn on the lights only. Thank you, Jennifer
Asked by: Anonymous
Yes. You can mute the music
Answered by: Kickbox
Date published: 2020-11-14

Is it correct that this item will not ship until 9/11/2017?

Thats crazy
Asked by: Anonymous
I received mine on August 14 2017. Ordered it on August 10 2017
Answered by: Kickbox
Date published: 2017-08-16

What Christmas songs does he play

Asked by: Mkchristmas
Thank you for your interest in the 5-ft. Musical Nutcracker. This item plays Jingle Bells," "We Wish You a Merry Christmas," "Silent Night," "Deck the Halls," "Joy to the World," "The First Noel," "Hark! The Herald Angels Sing," and "Oh Christmas Tree".
Answered by: JLGrandinroadService
Date published: 2016-11-08

What are the eight songs?

Asked by: kimmy
Thank you for your interest in the 5-ft. Musical Nutcracker. This item plays the following eight songs: "Jingle Bells", "We Wish You a Merry Christmas", "Silent Night", "Deck the Halls", "Joy to the World", "The First Noel", "Hark! The Herald Angels Sing", and "Oh Christmas Tree".
Answered by: JLGrandinroadService
Date published: 2017-11-12

Please make a video so that we can see the musical nutcracker in action.

Asked by: Chandra
Thank you for your interest in the 5-ft. Musical Nutcracker. We have forwarded your suggestion for a video to the appropriate department.
Answered by: JLGrandinroadService
Date published: 2016-12-27

Do you have any more musical nutcrackers? I will even take one that was returned.

Asked by: amboschk

We have this nutcracker but lost the power cord. Is there a place we can get a replacement power cord? 

Asked by: Marilyn and Larry

How does the timer work on this nutcracker? Also, I would like to turn the volume down but when I do, the nutcracker stops playing. Do you have a detailed description as to how I work the timer and the volume?

Asked by: Stephanie Stadtler
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5' Musical Nutcracker is rated 4.5 out of 5 by 154.
Rated 5 out of 5 by from Perfect Nutcracker for entry I am very pleased with this musical nutcracker. Well made and heavy enough to sit by front door without fear of blowing over. Lights and music are great!
Date published: 2023-12-30
Rated 5 out of 5 by from Love the 5ft Musical Nutcracker Love this 5’ ft Musical Nutcracker. Can’t wait until next Christmas to put it out on our front porch!! Great customer service. . It arrived and one arm wasn’t working properly. I made one phone call and They sent a new one out and the company that delivered it opened up the new box to make sure the replacement one worked properly, great job! Thank you!
Date published: 2023-02-10
Rated 5 out of 5 by from Exactly as Described Over the top. I’m glad that he has volume control. Mis read the description, I do not have a covered porch so needs to stay inside.
Date published: 2023-01-20
Rated 5 out of 5 by from Love yyrm Love them did not get them in time for Christmas this year, but I will use them next year for sure
Date published: 2023-01-19
Rated 5 out of 5 by from Great purchase! Beautiful nutcracker This was a wonderful purchase.. the lights all worked, music is very nice and volume is adjustable. Also the hands worked well with the drumsticks. This isn't quite near 5' tall like I thought it would be, as the feather in his hat is about 6" which adds to the overall height to make it near 5'.. but I am going to make a beautiful painted and bejeweled box for him to stand on so it will be more like 6'. I was reading previous reviews and some had issues with delivery and missing parts or issues with working. I guess we were lucky because it arrived and worked beautifully out of the box. You have to make sure you align the hands properly for it to work. I could also turn down the music so low that I couldn't hear it in case I didn't want the music to play, as there is no button to turn off the music by itself. Great purchase and great price!
Date published: 2023-01-19
Rated 5 out of 5 by from Perfection! I love my musical nutcracker! My family and I enjoyed hearing him play while walking into my home for a holiday gathering. Craftsmanship was perfect!
Date published: 2023-01-13
Rated 5 out of 5 by from Christmas Nutcracker These nutcrackers are absolutely beautiful! Colors are so bright and festive! So well made and are a wonderful addition to our Christmas decorations!
Date published: 2023-01-01
Rated 5 out of 5 by from Beautiful musical nutcracker Bought two and they were just as beautiful as the catalog described
Date published: 2022-12-29
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Product:148331-5\' Musical Nutcracker