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Accessibility Statement

We Are Dedicated to Accessibility

We believe personal attention to the unique needs of each customer is about more than offering the right products. Core aspects of our commitment to accessibility center on providing an opportunity where every website visitor, including people with disabilities, can have an enjoyable shopping experience.

Website Accessibility

We are dedicated to making sure our customers with disabilities can research and perform their shopping activities online and on their mobile phone effectively. The efforts we’re making to provide accessible content are guided by seasoned accessibility engineers from a highly reputable family of companies, recognized world-wide as leaders in assistive technology software and hardware products. Findings from their assessments are driving changes to improve the accessibility of our website. The most valuable guidance however, comes from you. We want to know whenever you have a problem accessing information or any of the services available on our website; email us at service@grandinroad.com.

Our Part

Internet accessibility depends on following published standards. Our goal is to take guidance from the World Wide Web Consortium Level A & AA Web Content Accessibility Guidelines v2 (WCAG). WCAG is recognized by the International Standards Organization and worldwide as the premier standards for accessible digital content. We are striving to adopt some of the latest, widely supported accessibility techniques to improve your experience on our website and are actively engaged in making improvements to our site to best meet these techniques and your needs.

This includes, but is not limited to, screen readers and screen magnification applications as well as accessibility features provided in the major browsers, such as changing colors and zoom control.

You will likely enjoy the best experience on our website when using any assistive technology applications as well as the latest version of Firefox (desktop only), Safari (MacOS desktop), Safari (iOS mobile), and Chrome (desktop only); or version 10 or 11 of Internet Explorer (desktop only). We recommend experimenting with several browser and assistive technology combinations to identify a combination that works well for you.

Helpful Tips

  • When using the JAWS screen reader while on the web, the Internet Explorer browser typically works best; when using the NVDA screen reader while on the web, the Firefox browser typically works best
  • Install software updates as soon as possible
  • Explore accessibility features and settings available in Windows and Macintosh systems as well as in the major browsers
  • If you use a screen reader, explore the speech verbosity and sound settings for symbol, special character, and tooltip content
  • When the website experience with one assistive technology and browser combination is less than desirable, try using a different browser or assistive technology application or both
  • Open PDF documents in a PDF application with support for the PDF/UA standard
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