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Burlington Fire Pit is rated 3.8 out of 5 by 21.
Rated 1 out of 5 by from Horrible Product When I received this fire pit, I was so excited. However, that was short lived. During assembly, my husband noticed that the holes do not line-up when you try to attach the top ring to the bottom container. (see pic) My husband immediately called and spoke to Frances, in customer service (June 10, 2020). She told him there had been other complaints about the same thing and had us take pictures and attach them to an email she sent to us. This was immediately completed. Frances assured us she would send the picture and complaint to Quality Control and we should hear back within 24-48 hours. I know things are a challenge right now, so I didn't send a follow-up email for over a week when we did not hear anything within the promised 48 hours. However, it has been over a month now, and we still have not heard anything back. I must say that I am more than disappointed with this faulty product, but even moreso with the customer service.
Date published: 2020-07-16
Rated 2 out of 5 by from Not worth the money Not too happy with this product. But decided to keep it because we did it want to take it apart to return it. Cheaply made:(
Date published: 2020-07-07
Rated 5 out of 5 by from Just what we were looking for Good size. The shipping eas fast. Arrived without any problems
Date published: 2020-07-07
Rated 4 out of 5 by from Perfect Size I bought this fire pit for my husband as a father's day gift. He loved it! It was easy to assemble, the only thing was that the rim came slightly bent, probably from delivery. We are very happy with this product overall.
Date published: 2020-06-29
Rated 3 out of 5 by from Looks nice, questionable engineering. Nice sized fire pit. There were a few issues with it. The design of the legs puts them farther inboard than I’d like. Makes it a bit tippy. The screw holes for the border ring did not at all line up. I needed to use a Dremel to open all of them so that the ring could be assembled.
Date published: 2020-06-29
Rated 4 out of 5 by from Nice and compact Had my first fire in it last night. So glad I purchased this nice-looking firepit!
Date published: 2020-06-28
Rated 2 out of 5 by from Terrible parts and construction The screws are barely long enough and cheap grade-three broke. The outer ring does not assemble as described on the instructions as the pieces did not fit properly to align the holes. Slightly bigger screws and better aligned holes would make this much better.
Date published: 2020-06-18
Rated 2 out of 5 by from Terrible quality for the price Ring around the top will not install because the pieces are crooked and holes are not drilled properly. I can’t believe this costs nearly $200. I’ve had better quality fire pits for less than half the price.
Date published: 2020-06-13
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I came to this specific site because of good reputation, to buy a fire pit and settled on Burlington. Started to checkout but decided to read reviews. Glad I did. Please tell me why I should buy this product in spite of all those bad comments. Thank you

Asked by: Erndog1958
Thank you for your interest in our Burlington Fire Pit item #167370. At Grandinroad, quality is our top priority and all known issues have been resolved. For More information, please contact our Product Specialist Department at 1-800-491-4958.
Answered by: NS Grandin Road Service
Date published: 2020-09-17

The site states it's an overseas product.  Where is it's origin?

Asked by: penny01
Thank you for your interest in the Burlington Fire Pit. This item is made in India.
Answered by: MSGrandinRoad Service
Date published: 2020-07-22

Is there. Screen liner inside, around the sides of the wood burning chamber? 

Asked by: Ben Y March
Thank you for your interest in the Burlington Fire Pit. This fire pit does have a screen liner around the inside.
Answered by: RL Grandinroad Service
Date published: 2020-05-13

Can the copper lid you sell be used on top of this model?

Asked by: Jacqueline10
Thank you for your interest in the Burlington Fire Pit. The Copper Fire Pit Lid (167372) can be used with this fire pit.
Answered by: RL Grandinroad Service
Date published: 2020-05-12

Where is this made?

Asked by: SnootyGirl
Thank you for your interest in the Burlington Fire Pit. This item is made in India.
Answered by: RL Grandinroad Service
Date published: 2020-05-01

what are the dimensions of the top screen? How much is the lid and where is the picture?

Asked by: moon Beam
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Product:167370-Burlington Fire Pit