Contacting Us

If you have a question, suggestion, or comment about the Grandin Road Web site, a specific product, or your order, please submit our email form.

You may also contact us using the methods below:

Supplier Inquiries

The most important aspect of our business is providing our customers with high-quality merchandise at the best possible value. Our buyers and merchandisers have spent over a decade building a worldwide supplier base whose commitment to excellence is consistent with our own. Grandin Road's goal is to maintain lasting vendor relationships, surpassing our customer's expectations while allowing our company and its partners to prosper.

Teamwork - the Basis of Success

The foundation of our vendor partnerships is a spirit of cooperation. As we continue to grow, we rely on our suppliers to grow with us. We work very closely with our vendor companies to orchestrate the efficient flow of merchandise and to expedite prompt distribution.

When evaluating a potential supplier, we carefully define the needs and expectations of both parties. We've implemented a set of standards to help make the overall process - from your warehouse to our customer's door - as efficient and punctual as possible. Our packaging requirements were designed to move incoming merchandise through our automated receiving process smoothly and without delay. Supplier compliance is vital to our mutual success.

Joining Forces to Create Product Exclusives

We're constantly on the lookout for product exclusives that our customers will associate with the Grandin Road name. And when we can't find exactly what we're looking for, we develop it ourselves. Case in point: every modular closet system we evaluated was either too costly or didn't meet our standards of quality. So we took our concept to an expert cabinetmaker, who was able to give us exactly what we wanted in terms of product quality and price. Today, that company expects most of its future growth to stem from our partnership.

We encourage both existing and potential suppliers to approach us with ideas and products that warrant our customers' attention. If we like what we see, we'll work hand-in-hand with them to develop customized options that suit the homes we serve. Our suppliers' manufacturing expertise is invaluable to us in creating private labels, Grandin Road exclusives, and proprietary product lines. A secure and confidential relationship reaps rewards for both companies.

Submitting Products & Ideas

Throughout the year, many fine companies contact us with exciting products to consider for inclusion in the Grandin Road catalog. In order for us to fairly evaluate each new opportunity, we ask that you submit your product information in writing on your organization's letterhead, along with any brochures or relevant printed information that may clarify the features and benefits of your offering. Your information will be forwarded to the buyer for the appropriate category. If your products meet our current merchandising needs and standards of quality, we'll contact you to discuss further business opportunities.

Please send your request and materials to the following address:

Grandin Road Partnerships

Grandin Road selectively partners with other companies and web sites in an effort to boost mutual business development and to enhance the shopping experience. In forming these partnerships, we strive to achieve increased success for our company and for our partners. To meet these goals, we utilize programs such as online marketing and strategic product placement.

If you feel that your company and/or website could enhance our ability to acquire or service our customers, and you would like to be considered for a partnership or affiliate relationship with Grandin Road, please submit our email form with a summary of your proposal.

Thank you for your interest in Grandin Road.

Reporting Technical Issues

Here at GrandinRoad.com, we want to make your online shopping experience as pleasant as possible. If you are experiencing problems using the GrandinRoad.com Web site, please submit our email form.

Be sure to include the following information in the text of your email:

• Date and approximate time you experienced the problem
• Type and version of web browser you're using (i.e., Netscape Communicator 4.7, AOL browser, Microsoft Internet Explorer 4.5, etc.)
• The error message you received (note: it's best to copy and paste this text verbatim from the error page)

We take extra time to answer nearly every email we receive from our online customers, and we will do our very best to resolve the problem as soon as possible.

Media Requests

At Grandin Road, our mission is to provide timely information to help members of the media quickly and easily. Contact us to request ideas, catalogs, images, product suggestions and samples, or even an interview with one of our experts. We'll do our best to provide you with everything you need for your publication, website or broadcast program.

We appreciate your interest in Grandin Road. If you are a member of the media and are interested in working with us or would like more information about our products, please direct inquiries to: