Items Excluded From Discount

Unless otherwise indicated, all promotional offers exclude Sale price items ending in $0.97, Halloween, Harvest, & Christmas Decor, Patience Brewster Items, Leather Swatch Rings, EZ Bed, Nantucket Rocking Chair, Amalfi Bench, Julien Bar & Counter Stool, Jennifer Oak Bar & Counter Stool, Elements Down & Down Alternative Blankets, as well as gift cards, gift certificates, gift wrap, taxes, and postage and handling charges. Offers cannot be combined with any other special offers or incentives; not valid on previous purchases or replacement orders.

Free Shipping

Free Standard Shipping applies to standard ground shipping only within the contiguous U.S. Excludes Truck, In-Home delivery, expedited delivery and oversized handling fees.

Price Guarantee

We have a high regard for value as well as quality. If we offer a special price on the item you purchased within 30 days of your sale, simply bring it to our attention and we'll refund the difference. If the exact item is advertised elsewhere for less, provide us the advertisement within 30 days and we'll refund the difference. (Our Price Guarantee applies to Internet offers only when the same price appears in the company's printed advertisements.)

Please provide the other print catalog's advertisement and order form, and mail to:

Grandin Road

Price Protection
5566 West Chester Road
West Chester, OH 45069

Call 1.866.668.5962 or submit our email form.

Christmas Order Return Information

Christmas merchandise purchased after September 1st must be returned before December 23rd, or within 30 days of purchase (whichever occurs later).

Halloween Order Return Information

Halloween merchandise will not be accepted after 10/30 - or 30 days from date of purchase (whichever occurs later).

Customized/Personalized Items

Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective. All returned items must be in their original packaging and in the condition in which they were received. Please wrap your item carefully; package and ship it so that damage does not occur. Follow the return process instructions on the pack slip or visit our website for more information regarding returns.