Smaller items ship via standard ground service, and in-stock items generally arrive within the contiguous U.S. in 3-7 business days. We offer Next Business Day and Two Business Day Expedited Shipping for orders placed before 4:00 PM EST Monday through Friday. Please note, Standard Delivery charges do not apply to items requiring Truck or In-Home Delivery.
Shipping charges are calculated before any promotional discount is added based on the current price of each item (including the reduced prices of clearance items or select items with a limited-time reduced price).
Standard Delivery (3-7 Business Days) |
|
$0 - $44.99 |
$9.95 |
$45 - $64.99 |
$12.95 |
$65 - $99.99 |
$14.95 |
$100 - $149.99 |
$19.95 |
$150 - $199.99 |
$24.95 |
$200 - $299.99 |
$29.95 |
$300 - $499.99 |
$49.95 |
$500 - $999.99 |
$79.95 |
$1000 - $3499.99 |
8% of total |
$3500 and over |
$299.95 |
Additional rates start at $19.95 for Two Business Day delivery and $29.95 for Next Business Day delivery and increase based on the size of your order. The amount will be calculated in your cart, or call us for a quote.
For expedited items over 10 lbs., additional charges may accrue and will be reflected in checkout. Our terms are FOB shipping point. Your credit card will not be charged until shipment.
Shipments to HI, AK, and PR require Express Delivery.
Some of our larger or heavier items require additional fees based on the size and weight of the item. These fees are applied in addition to Standard Delivery charges for each oversized item. Oversize Handling Fees are calculated during checkout and applied to your final order total.
Truck Delivery is typically 2-3 weeks from the date an item is shipped, but may vary depending on the location of your residence. Deliveries are scheduled between 8 AM and 5 PM within a 4-hour window for delivery. Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. Unpacking, placement in a room, packaging removal and assembly are not included. The minimum fee is $149 and will be calculated during checkout and applied to your final order total.
Select large and heavy items are delivered only by our In-Home Delivery service, and you have the option to upgrade some Truck Delivery items to In-Home Delivery. In-Home Delivery is typically 2-3 weeks from the date an item is shipped, but may vary depending on the location of your residence. Upon delivery, our friendly delivery professionals will bring the item into your home, place it where you want it, inspect it, and remove packaging materials as needed. In-Home Deliveries are scheduled between 8 AM and 5 PM within a 4-hour window for delivery. The minimum fee is $199 per shipment. A custom delivery quote, based on the total shipping weight and destination of your order, will be provided during checkout. Assembly is not included.
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4-hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture during the delivery.
You will not need to sign for your delivery as we have adopted a contactless delivery policy. The carrier will still deliver your item(s) to the appropriate area of your home and then be on their way.
Through our partnership with Borderfree, we are pleased to provide international shipping for customers in over 100 countries. Click the flag icon at the bottom of this page to update your country and currency. Learn more about international shipping.
If you are not happy with your purchase, simply return it within 90 days for an exchange or a refund, less cost of shipping and handling. Special policies apply to clearance (ending in $0.97), holiday, and special order/personalized items. All returned items must be in their original packaging and in the condition in which they were received for a full refund.
We will replace any defective item for up to a full year from the date of purchase. All damages or defects must be clearly communicated to the customer service representative. Verification of the reported issues is completed through an inspection upon our receipt of the returned item(s). After our review, you will receive an exchange, merchandise credit or refund.
Based on the size and weight of the product, the packaging slip may contain a UPS Return label. If your package does not contain a UPS Return label, please follow the instruction on the pack slip or call 1-866-668-5962 so we can determine the best method to return the product.
OPTION A: Use the UPS return label included with your shipment
This options allows you to use the pre-paid UPS Return Service. If you would like to take advantage of this service, please follow these easy steps:
OPTION B: For all parcel carriers other than UPS.
If you would like to take advantage of this service, please follow these easy steps:
Always retain the tracking number for your records.
Prior to accepting delivery on Truck or In-Home shipment, please carefully inspect the product to ensure your complete satisfaction. In the event of dissatisfaction, please call 1-866-668-5962 within 7 days to arrange for a return or an exchange. All damages or defects must be clearly communicated to the customer service representative. Verification of the reported issues are completed through an inspection upon receipt of return. Shipping and processing charges are non-refundable and a minimum return pick-up fee of $100.00 or up to 10% of the order value will apply. (Up to a maximum of $250.00)
Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions on the pack slip.
Halloween merchandise will not be accepted after 10/30 - or 30 days from date of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions on the pack slip.
We can only accept rug returns if returned in an undamaged original shipping bag. If the original bag is unusable, contact us at 1-866-668-5962 or cs@grandinroad.com and we'll be happy to send a return shipping bag for your use. If returned rug is damaged due to insufficient packaging, full value of product cost will not be refunded.
Any order placed for monogrammed, customized, or made-to-order cannot be canceled or modified after order is placed. These items are nonreturnable. This excludes defective items and items damaged during delivery.
Sale items (with prices ending in $.97) are final sale and cannot be returned.
Although Grandin Road fully supports manufacturers' warranties, our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the U.S., international shipping charges must be pre-paid. For assistance with international returns, please contact us at international@grandinroad.com or 1.855-868-8553 (for Canada customers) or +855.868.8553 (customers from all other countries outside of the U.S.)